Contact Us

Our Office Policy

APPOINTMENT REMINDERS

Please understand that it is your responsibility to keep track of your appointments. We will do everything we can to remind you of them in adequate time for you to make arrangements or changes for that appointment.

CANCELLATIONS

Please provide us with a minimum of 24 hours notice per appointment should you require to reschedule your appointment (48 hours notice for Monday appointment times). This is valuable time that the Dentist/Hygienist has reserved for you. All appointments not confirmed 24hrs prior to the scheduled appointment time will require a call to check for availability or the appointment will be cancelled.

OFFICE PICTURES

The office takes patient pictures for a variety of reasons, primarily to add to a patient file and for before and after comparative images.

DIRECT BILLING INSURANCE & PAYMENT ARRANGEMENTS

The Canadian Personal Privacy Act prohibits us from accessing any information from your insurance carrier. It is your responsibility to know the details involved in your plan (annual maximums, frequencies, other limitations). We extend the courtesy of submitting paperwork to your insurance company, however, to avoid any discrepancies please be fully aware of the particulars of your plan so you can utilize your benefits to the maximum.